Shipping & Returns

Shipping Options:

• Standard Shipping (£12.95) – Via DHL or FedEx (10-15 business days after dispatch)
• Free Shipping – Via EMS for orders over £50 (15-25 business days after dispatch)

Processing Time:

We process all orders within 1-2 business days (weekends don’t count – even we need time to chill).

Delivery Areas:

We ship worldwide (except some remote areas and parts of Asia – sorry fam).

Return Policy:

• 15-day return window from delivery date
• Items must be unworn, unwashed with tags attached
• Original packaging required (no stains or odors – we can tell if you’ve flexed it at a rave)
• NO RETURNS ON HATS (unless defective) – hygiene first, flex second

How to Return:

1. Email Our Crew at [email protected] with your order number and return details
2. Wait for Approval – Our Leeds team responds quicker than a Supreme drop (within 24 hours)
3. Package It Up – Use original packaging if possible
4. Ship It Back – Send to our Leeds HQ (we’ll provide the address)

Return Shipping:

• You cover return shipping costs (unless item’s defective)
• For international returns: use tracked shipping – lost grails hurt everyone

Refunds:

• Processing time: 3-5 business days (we move faster than resale bots)
• Refund method: Original payment (Visa, MasterCard, JCB, PayPal)
• Timeline: 5-10 business days to appear in your account
• Shipping costs aren’t refundable (except for defective items)

Exchanges:

Want a different size or color? Same process as returns – just tell us what you want instead. Price differences will be adjusted.

Defective Items:

Found a flaw? Email us photos within 7 days of delivery. We’ll cover return shipping and sort you out faster than you can say “deadstock”.

Copy/paste this to [email protected]:

Subject: Return Request – Order #[Your Order Number]

Yo Street Set Crew,
Need to return some items from my order #[Your Order Number].

Items returning:
– [Product Name] in [Size/Color]
– [Product Name] in [Size/Color]

Reason for return: [Change of mind/Defective/Wrong item received]
Preferred resolution: [Refund/Exchange for [Size/Color]]

Let me know next steps.
Peace,
[Your Name]
[Your Email]